Started with Prepare + Prosper (P+P): In 2010 as a customer service assistant and then was an interpreter at the tax clinics. I became office manager and IRS certified acceptance agent in 2012 and customer service manager in 2017. Prior to joining P+P, I was a full-time school bus driver and a Spanish interpreter. I still drive the school bus in the mornings during the school year.
In my role: I oversee the day to day front desk operations and office needs as well as manage the high number of calls. I am one of two Certified Acceptance Agents for the Individual Taxpayer Identification Number (ITIN) program at P+P.
Geeks out over: Helping folks successfully apply for an ITIN! Police-procedural, crime drama shows, such as NCIS, Criminal Minds, CSI.
Cuando no estoy en P+P: Me encanta pasar tiempo con mis hijas, mi esposo, mi perro Muffin, pero especialmente con mis nietos Nolan, Roman y Natalia.
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