The intake specialist is the host of our tax clinic making sure things run smoothly and that each and every customer has stellar experience.

The tasks

  • Be the first and final friendly face for customers
  • Check people in, making sure they have all of their paperwork
  • Keep people moving through the tax preparation and review process
  • Check people out, getting signatures and giving them their completed tax return
  • Provide stellar customer service and maintain privacy of each and everyone

The skills

  • No previous tax experience needed
  • Passion for connecting with people
  • A knack for communicating technical or detailed information in a clear way
  • Ability to juggle multiple tasks and keep up in a fast-paced environment
  • Bilingual in Spanish, Somali, Hmong, Amharic, or Oromo is a plus

The commitment

  • An hour-long info session before officially registering to volunteer
  • 6-8 hours of volunteer training (in-person and online)
  • One four-hour volunteer shift a week during tax season (January 20–April 17) or the off-season (June 1- October 31) at one of our eight locations in Minneapolis, St. Paul, Bloomington, or Hopkins.

Next opening

Our next info sessions will be held May. Please sign up below for an invitation to attend once dates are solidified.

Sign up

You'll Make a Difference

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