Anel Mendoza

Customer Service Manager + IRS Certified Acceptance Agent
651-262-2177

anel[at]prepareandprosper.org

Started with Prepare + Prosper (P+P): In 2010 as a customer service assistant and then was an interpreter at the tax clinics. I became office manager and IRS certified acceptance agent in 2012 and customer service manager in 2017. Prior to joining P+P, I was a full-time school bus driver and a Spanish interpreter. I still drive the school bus in the mornings during the school year.

In my role: I oversee the day to day front desk operations and office needs as well as manage the high number of calls. I am one of two Certified Acceptance Agents for the Individual Taxpayer Identification Number (ITIN) program at P+P.

Geeks out over: Helping folks successfully apply for an ITIN! Police-procedural, crime drama shows, such as NCIS, Criminal Minds, CSI.

Cuando no es temporada de impuestos: Mi cabeza deja de girar de la reducción de volumen de las llamadas. Me gusta pasar tiempo con mi familia y mi perro Muffin.